Welcome to the shstore FAQ section! Here you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you can’t find what you’re looking for, don’t hesitate to contact us – we’re here to help!
- What products do you offer?
At shstore, we offer a wide range of skincare and body care products, including facial cleansers, moisturizers, bath bombs, soaps, body scrubs, and more. All our products are handcrafted using the finest natural ingredients, designed to nourish and revitalize your skin. - Are your products cruelty-free?
Yes! We are proud to say that all shstore products are cruelty-free. We never test our products on animals, and we are committed to ensuring our ingredients are ethically sourced. - Do you use natural ingredients in your products?
Absolutely! We believe in the power of nature, which is why we carefully select plant-based oils, rich botanicals, and other natural ingredients for our products. We do not use harsh chemicals, artificial fragrances, or synthetic preservatives in any of our formulas. - How can I place an order?
You can easily place an order on our website by selecting the products you want, adding them to your shopping cart, and proceeding to checkout. Simply follow the on-screen instructions to complete your purchase securely. - Do you offer international shipping?
Yes, we offer international shipping to many countries around the world. Shipping fees and delivery times may vary based on your location. Please refer to our Shipping Policy for more details on international shipping rates and delivery times. - How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your order through the shipping carrier’s website. - What should I do if I receive a damaged or incorrect item?
We’re sorry for any inconvenience caused! If you receive a damaged or incorrect item, please contact our customer support team at tomokateh@gmail.com as soon as possible. Provide your order number and a photo of the item, and we’ll work quickly to resolve the issue by offering a replacement or refund. - Can I change or cancel my order?
If you need to make changes to your order, please contact us immediately at tomokateh@gmail.com. Once your order has been processed or shipped, we may not be able to make changes. However, we’ll do our best to accommodate your request. - What is your return and refund policy?
We want you to love your products! If you’re not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange, provided the product is in its original, unused condition. Please refer to our Return Policy for full details. - Do you offer gift cards?
Yes! We offer gift cards that can be purchased on our website. They make the perfect gift for anyone who loves skincare and self-care. Simply select the desired value and follow the steps to purchase. - How can I contact customer support?
You can reach our customer support team via email at tomokateh@gmail.com. We are happy to assist with any questions, issues, or feedback you may have. - Are your products suitable for all skin types?
Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. However, if you have specific skin concerns, we recommend checking the product ingredients or consulting with a dermatologist before use. - Where are your products made?
All shstore products are proudly handcrafted in China. We ensure the highest standards of quality control and ingredient sourcing in every product we create.